(1) Vendor needs to provide website hosting, support and maintenance services.- Domain Record Management- The support team should have extensive experience in Application Development Life Cycle activities, including the following.- Analysis- Design- Troubleshooting- Customer support- Support Analyst- Developer- DevOps- The support team should be able to support testing of new functionality and/or fixes.- The support team should be able to support training of end users.- The support team should be able to Manage Multiple Stakeholder Needs.- AWS Hosting- The support team should be able to support testing of new functionality and/or fixes.- The support team should be able to support training of end users.- The support team should be able to support Ticket triaging – Outline process to ticket triaging.- Infrastructure monitoring, patches, upgrades, and modernization- Maintenance of all application environments and code- Application development roadmap, requirements, and planning- Application development and feature improvements- Application support and incident response
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